A Nova Scotia real estate agent and content creator is trying to regain control of his social media accounts after hackers grabbed his Facebook account and posted images that banned her.
For the past three years, Megan Isenor has run a monetized Instagram page focused on budget DIY renovations, which had around 5,500 followers when it closed.
âWhat doesn’t seem like a ton, but to me it’s just the fact that all of the work I’ve done over the past few years is gone now,â Isenor said.
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Last weekend, Isenor was on a trip to New Brunswick when she received a message from an Instagram follower asking if his Facebook had been hacked.
She logged into Facebook, where she received a message telling her that she had posted something that violated community standards and that her account had been deactivated.
âAt that time, I had no idea what had been published,â she said.
A friend then sent him a screenshot showing that the hackers had posted images depicting the flag of the Islamic State.
The photos were not posted on his Instagram account, but it was also closed because the accounts were linked.
Isenor said getting hacked was “stressful” and “raping”. She contacted the company – which was recently renamed with the new name “Meta” – but has heard nothing since.
âIt’s really hard when you don’t even have the capacity to make your case and say, well, that’s not what I would do,â she said. “I wish I could explain to someone that I would never publish something like this.”
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Since her Instagram page had ads that the company benefited from, there should be a way for creators to reach them in the event of a hack, she said.
âIt’s frustrating as a business owner because I use it for my business. When you get all that work taken away from you, that’s the hardest part, âshe said.
She said she set up two-factor authentication for Instagram, but not for Facebook.
âWell I will do it now for sure,â she said, adding with a laugh, âIt’s a little too late for this situation.â
Isenor set up another Instagram account, where she made a video to let her followers know what was going on and to express her frustrations.
She quickly realized that she was not alone. After posting the video, she started hearing from several people who have had hacking issues in the past and struggled to get help from the company.
âIt seems to be very common, you don’t really realize how often it happens until people start reaching out, like, ‘Oh, that happened to me’,â he said. she declared.
âThere have been maybe two or three people where I’ve seen the exact same kind of thing happen, where it happened through Facebookâ¦ but there are so many that are happening directly through Instagram, there are has people taking accounts, hackers trying to hold people’s accounts for ransom. “
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Global News has reached out to Meta for comment, but has not received a response. According to the Facebook information page for restrict accounts, most community rule violations will result in warnings before the account is deleted.
However, in cases involving dangerous people and organizations, “you may receive additional and longer restrictions on certain functionality.”
The company also said on its About page deactivate accounts that it will “let you know if you can request another review if you think we’ve made a mistake.”
In the meantime, Isenor is still waiting to recover his accounts.
âIt’s just a waiting game, I guess,â she said. âYou ask for the review and wait and see what happens. “
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