Chatbots: Gamechanger in edtech products

Technological advances are revolutionizing businesses in all sectors. The education sector has been at the forefront of this disruption. The onset of the COVID-19 pandemic has proven to be a tipping point for the edtech industry which is expected to reach $ 30 billion over the next 10 years. As schools temporarily closed and switched to online learning, teachers have used technology to ensure academics are not affected and studies continue smoothly.

Among the multitude of learning innovations, chatbots are perhaps one of the most fascinating and engaging features. Here are some key areas where chatbots have made an impact or have the potential to be a game-changer.

Doubt resolution

For students, dispelling their doubts is one of the biggest challenges in distance learning. School teachers are not available 24/7 and students find little time to clarify their doubts. Chatbots help students with this task by providing step-by-step clarification of doubts. These tools can be fed either by a large database of questions or by AI-based solvers (mainly for math). This space is particularly experiencing rapid development with multiple startups aiming to develop rapidly.

Mentor-Bot: Reminders and Alerts

A key part of personalizing online learning is guiding and mentoring students throughout the school year. From a teacher’s perspective, many elements of mentoring are routine and process-oriented, such as regular practice and review, sticking to a schedule, and providing objective feedback. regular. This can be set up in a mentor chatbot and free up considerable time for teachers / mentors to focus on the deeper needs of their students.

Questions related to news, exam preparation and admission

Another interesting use case for chatbots may be to answer frequently asked questions, such as the registration process, the latest program, the fees for a particular exam. While there is a lot of information available on the web, filtering the right set in an easy-to-read format can go a long way in improving the user experience. Chatbots can also be set up to periodically send news summaries to students, with an option to delve deeper into a particular topic.


A conversational format of short quizzes can be used for review and practice. It is well established that conversational chats are much more appealing to users than traditional question-and-answer formats. This would provide a “personal tutor” experience for students. Additionally, student data can be aggregated and used to provide feedback on areas for improvement and as inputs to teachers to assess student progress.

In conclusion…

As the transition to e-learning models accelerates, schools are increasingly open to taking advantage of new technologies to facilitate smooth and effective learning. Having seen the potential of chatbots in other areas, it is only a matter of time before edtech sees chatbot-related applications as a common feature of their products.



The opinions expressed above are those of the author.


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